Privacy policy

Nematel Privacy Policy

Last updated: March 28, 2026

This Privacy Policy describes how Nematel (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from nematel.ke (the "Site") or otherwise communicate with us (collectively, the "Services").

Since we operate via dropshipping, please note that your information is shared with third-party suppliers (such as those via DSers/AliExpress) specifically for the purpose of fulfilling and shipping your orders.

1. Personal Information We Collect

We collect personal information to provide a curated shopping experience. This includes:

  • Contact Details: Name, shipping address, billing address, phone number, and email address.

  • Financial Information: Payment card details and transaction history (processed securely via Shopify).

  • Order Information: Items viewed, cart data, and purchase history.

  • Technical Data: IP address, device type, and cookies used to improve your site experience.

2. Dropshipping & Third-Party Fulfillment

To provide our Services, we share necessary personal information (name, shipping address, and phone number) with our fulfillment partners and suppliers.

  • DSers: Used to automate order processing.

  • AliExpress Suppliers: Your shipping details are shared with suppliers only to ensure your package reaches your doorstep. These parties are prohibited from using your data for any other purpose.

3. How We Use Your Information

  • Order Fulfillment: To process payments, update you on shipping, and manage returns.

  • Customer Support: To respond to your inquiries via email or phone.

  • Marketing: If you opt-in, we may send updates about Nematel products and offers.

  • Security: To protect against fraudulent transactions and site abuse.

4. Data Protection Rights (Kenya Data Protection Act)

As a business based in Nairobi, Kenya, we respect your rights under the Kenya Data Protection Act (2019). Depending on your location, you may have the right to:

  • Access: Request a copy of the data we hold about you.

  • Correction: Ask us to update or fix inaccurate information.

  • Deletion: Request that we erase your personal data ("Right to be forgotten").

  • Withdraw Consent: Opt-out of marketing communications at any time.

5. Security and Retention

We use Shopify’s secure platform to protect your data. We retain your information only as long as necessary to fulfill orders, maintain your account, or comply with legal and tax requirements in Kenya.

6. Contact Us

For any questions regarding your privacy or to exercise your data rights, please contact us:

  • Trade Name: Nematel

  • Phone: +254 705 668185

  • Email: info@nematel.ke

  • Physical Address: Star Mall, Tom Mboya Street, 3rd Floor, C2, Nairobi, Kenya

  • Registered Entity: Nematel Enterprises Limited