Privacy Policy
Privacy Policy
Last Updated: October 12, 2026
At Nematel Enterprises Limited, accessible from our online store, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of personal information that is collected and recorded by our platform and how we use it, in strict compliance with the Kenya Data Protection Act, 2019.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
1. Information We Collect
To process your orders and provide a seamless shopping experience, we collect several types of information:
- Identity Data: Your name, billing address, physical shipping address, email address, and phone number.
- Transaction and Financial Data: Details about payments made through our platform. Please note that Nematel Enterprises Limited does not store your credit card details or mobile money PINs. Financial transactions are securely handled externally by our payment gateway.
- Technical and Usage Data: Your IP address, browser type, time zone settings, operating system, and how you interact with our WooCommerce store.
2. How We Use Your Information
We use the information we collect in the following ways:
- To process, fulfill, and ship your orders.
- To verify transactions and prevent fraud via our payment processing networks.
- To send you automated order updates, tracking links, and customer support communications.
- To improve, personalize, and expand our website’s user experience.
- To comply with local legal and tax obligations in the Republic of Kenya.
3. Data Sharing with Third-Party Providers
Because we operate on a global dropshipping model, your data travels across international networks to fulfill your orders. We only share the minimum required data with the following essential processors:
- DSers Sourcing Software & Sourcing Partners: Your name, physical shipping address, phone number, and product choices are shared with DSers and our global third-party manufacturing suppliers strictly to package and ship your items. Our suppliers are legally bound to use this information solely for order fulfillment.
- Pesapal Checkout Gateway: Your identity and transaction value are securely processed by Pesapal to facilitate M-Pesa, Airtel Money, or credit/debit card authorization.
- Speedaf Express & Local Couriers: Your physical address and phone number are shared with Speedaf Express and destination delivery riders to complete the final-mile delivery to your doorstep or agent station within Kenya.
4. Cross-Border Data Transfers
By purchasing from Nematel Enterprises Limited, you acknowledge and consent that your personal delivery data will be transferred across borders to our global supply infrastructure outside of Kenya. We ensure that our international software infrastructure (such as DSers) utilizes secure data protocols to protect your personal details during these transfers.
5. Cookies and Web Beacons
Like any other e-commerce website, Nematel Enterprises Limited uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information, such as keeping your shopping cart intact.
6. Data Security and Retention
We implement robust electronic and managerial security measures to protect your personal data from unauthorized access, alteration, or disclosure. We retain your personal transactional information only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or statutory reporting requirements under Kenyan commercial law.
7. Your Data Protection Rights
Under the Kenya Data Protection Act, 2019, you have specific rights regarding your personal information:
- The Right to Access: You have the right to request copies of the personal data we hold about you.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data under certain legal conditions (provided it does not conflict with active transaction fulfillment or tax auditing obligations).
- The Right to Object: You have the right to object to our processing of your data for direct marketing purposes.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page, and the changes become effective immediately after they are posted.
9. Contact Us
If you would like to exercise any of your data protection rights, or if you have any complaints regarding how your data is managed, please contact our data controller at:
- Company Legal Entity: Nematel Enterprises Limited
- Physical Address: Star Mall, Tom Mboya Street, 3rd Floor, Office C2, Nairobi, Kenya
- Official Email: info@nematel.ke
- Official Support Line: +254 705 668185
